In fact, PetSmart’s new platform comes at a time when the pet business is booming. Because of elevated adoption charges throughout the pandemic as People sought lockdown companions, gross sales of pet merchandise have surged just lately. Final 12 months, the pet business saw total sales of $103.6 billion, a document excessive, and a 7% improve over 2019, in keeping with the American Pet Merchandise Affiliation.

However extra retailers are getting into the business. Final month, Macy’s said it might start promoting pet merchandise.

“We’ve the liquidity and suppleness in our inventories to answer buyer wants in classes like toys, pet, meals and wine, well being and health, both via vendor direct or our owned stock,” Macy’s CEO Jeff Gennette mentioned on a latest earnings name.

PetSmart’s chief rival Petco has also been ramping up its choices by including a subscription service and figuring out its firm as a well being and wellness model moderately solely a retailer.

But as vaccinated customers return to the workplace and different pre-pandemic actions, some reports have emerged round pets being introduced again, or “returned” to animal shelters. Smith says that’s one thing that PetSmart is conscious of and dealing on with its charity arm, PetSmart Charities.

“Sure, pet surrendering is escalating once more, however even earlier than the pandemic, we have been method out in entrance when it comes to working with shelters to search out properties for pets, and all which means is that our core work on the charity aspect simply picks again up once more on the tempo it was,” he says.