Any B2C marketer can attest to the whole reduction that comes proper after establishing profitable e-mail automation. To know that your prospects will obtain personalised emails with out you having to manually write each one … whew, that’s highly effective stuff.

Do you know that segmented (a.ok.a. personalised) e-mail campaigns can drive a 700+% increase in revenue? And that’s simply e-mail.

From textual content reminders to cart abandonment emails to multi-channel campaigns that span social media and in-app messaging, B2C advertising automation marries the facility of personalised messaging and hands-off advertising. It concurrently saves time (and cash) whereas delighting your customers wherever they’re.

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What’s advertising automation?

Marketing automation refers to any advertising efforts, campaigns, and duties which are managed, executed, and measured with software program versus manually. These efforts and campaigns are sometimes triggered by actions taken by leads or prospects.

Advertising and marketing automation has many advantages. It may possibly assist save your sources, nurture your leads, and enhance your income — all of sudden and with minimal guide effort. Wonderful, proper?

It’s necessary to notice, nevertheless, that advertising automation shouldn’t change human contact. That is very true for B2C — in contrast to B2B, the B2C gross sales cycle is way shorter and the client journey far more personalised.

What’s B2C advertising automation?

B2C advertising automation encompasses any automated advertising messages and campaigns focused to particular person customers versus enterprise audiences. This kind of advertising automation have to be far more personalised and data-driven to greatest attraction to the person in his or her particular buyer journey.

Each B2C and B2C advertising automation work to ship related messages, enhance effectivity, and drive income, however let’s additional unpack their variations.

B2B vs. B2C Advertising and marketing Automation

B2B advertising automation delivers extra mass-oriented content material that’s targeted on educating and nurturing leads via a pre-established gross sales funnel. Since there are sometimes extra stakeholders concerned in B2B purchases, B2B advertising automation additionally works to supply action-triggered info that may assist influencers educate their decision-makers.

Let’s say a junior social media strategist is looking for a brand new social media administration software program for his or her complete staff. They obtain an e book on social media technique from a distinguished SaaS firm, thus prompting the corporate’s B2B advertising automation software program to ship them nurturing emails about constructing a social media technique and how you can use its software to take action.

The junior strategist is now outfitted to carry this info to his or her director, who will make the ultimate resolution about which social media SaaS software to buy.

b2c marketing automation

Then again, B2C advertising automation sometimes focuses on extremely related and personalised advertising messages. B2C advertising automation additionally targets people wherever they’re of their particular person buyer journeys and makes an attempt to ship personalized services or products suggestions primarily based on motion triggers and captured knowledge.

For instance, one kind of B2C advertising automation is cart abandonment email. By monitoring shopper habits and capturing private info like e-mail addresses, B2C corporations arrange a advertising automation “rule” to ship an e-mail to customers who depart un-purchased merchandise of their purchasing carts.

Usually, deserted cart emails embody the precise merchandise left behind — a dose of personalization that will inspire buyers to return to the web site and full their particular person buy.

Advantages of B2C Advertising and marketing Automation

Advertising and marketing automation positive has its perks — for each entrepreneurs and their audiences. These marketing automation benefits embody:

  • Conserving your model top-of-mind with potential prospects
  • Permitting your staff to ship personalised, focused messages with out having to manually observe customers and repeatedly write content material
  • Rising effectivity amongst your advertising staff
  • Closing the gaps in your advertising evaluation by eradicating human error
  • Monitoring consumer knowledge that can be utilized to raised serve up personalised services or products strategies
  • Delighting website guests, leads, and prospects with personalized content material

Now, let’s focus on some B2C advertising automation instruments software program instruments that may assist you to attain, have interaction, and convert your buyers and prospects.

There are numerous advertising automation instruments available on the market. Based on our analysis, the next 5 are an amazing match for B2C advertising automation.

Nonetheless, when evaluating what software could meet your B2C advertising automation wants, take into account 1) how advanced every software is and what onboarding sources are supplied, 2) what integrations every software affords and the way they could match into your present tech stack, and three) how every software is priced and the way a lot your advertising automation wants could value.

1. HubSpot Marketing Hub

b2c marketing automation software hubspot


Constructed on the muse of the free HubSpot CRM, HubSpot Advertising and marketing Hub holds a wealth of B2C advertising automation instruments that assist you to use your lead’s habits to personalize emails, content material, and outreach at scale. From e-mail to SMS, and even inside automations like lead scoring and CRM updates, HubSpot is straightforward to get accustomed to and might shortly develop into your staff’s marketing automation greatest buddy.

Onboarding assist: HubSpot’s award-winning buyer assist is offered 24/7 via e-mail and chat, in addition to over the cellphone for Skilled and Enterprise subscribers. You can even entry a knowledge base and varied HubSpot Academy programs.

Integrations: HubSpot Advertising and marketing Hub integrates with over 500 third-party applications.

Pricing: HubSpot Advertising and marketing Hub affords a Free plan in addition to a number of subscription choices. Observe that the advertising automation options are solely obtainable for paid subscribers.

2. Mailchimp

b2c marketing automation software mailchimp


Mailchimp is an business chief in email marketing automation. Use the Mailchimp software to ship transactional emails, similar to order affirmation emails and different personalised messages. The software additionally means that you can construct visual customer journeys so you’ll be able to present the absolute best expertise to every buyer — or convert your leads and prospects into one.

Onboarding assist: Mailchimp has a big library of sources, together with guides, tutorials, and case research. Free customers get 30 days of e-mail assist, and paid subscribers get limitless e-mail and chat assist.

Integrations: Mailchimp integrates with over 200 third-party applications.

Pricing: Mailchimp affords a Free subscription, however the extra in-depth advertising automation instruments aren’t obtainable except you put money into the Necessities subscription or larger.

3. ActiveCampaign

b2c marketing automation software activecampaign


ActiveCampaign is a famend advertising automation software program and was the primary to develop the visible automation workflow builder. (, the one with the bins and labels and contours going in every single place — just like the one above.) Along with e-mail, it affords website monitoring, lead scoring, attribution, and extra.

Onboarding assist: ActiveCampaign affords a free demo and an entire slew of sources, similar to a weblog, developer documentation, and a library of pre-written automations. All subscriptions embody knowledge migration and implementation companies, and costlier subscriptions embody restricted one-on-one coaching.

Integrations: ActiveCampaign integrates with over 300 third-party applications.

Pricing: ActiveCampaign affords a free trial. From there, you’ll be able to pay for a Lite subscription at $9 per 30 days or extra.

4. AutoPilot

b2c marketing automation software autopilot


AutoPilot, like others on this checklist, affords a visible automation workflow builder … however with a twist. It units itself aside with emojis, stickers, customized notes, and different particulars that assist your staff collaborate and, effectively, have enjoyable constructing your advertising automation sequences. Though the software doesn’t supply its personal built-in CRM, it’s pretty intuitive, simple to make use of, and affords improbable reporting options.

Onboarding assist: All AutoPilot subscriptions embody limitless emails and entry to assist. You should purchase an Skilled Setup and Coaching add-on for $1699.

Integrations: AutoPilot integrates with dozens of third-party applications.

Pricing: AutoPilot affords a free trial, after which you’ll be a part of at as little as $49 per 30 days.

5. Omnisend

b2c marketing automation software omnisend


Omnisend is a number one advertising automation software particularly tailor-made for e-commerce companies. Not solely does it supply dozens of pre-written templates for all e-com automation situations, however it additionally integrates with almost each attainable e-commerce-related software, together with each e-mail and SMS automation software program.

Onboarding assist: Omnisend affords a library of sources, together with an onboarding course. Sadly, reside assist is barely supplied to paying subscribers.

Integrations: Omnisend integrates with hundreds of third-party applications, though most aren’t obtainable with the Free plan.

Pricing: Omnisend does supply a Free subscription possibility, though most automation options aren’t obtainable except you’re paying.

These 5 instruments are among the many strongest for B2C advertising automation efforts. Whether or not you’re sending time-triggered birthday emails or following up with potential prospects with automated SMS messages, strive these B2C advertising automation software program instruments to achieve, have interaction, and convert your prospects.

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